Privacy Policy 2023

Cat Balou Cruises is committed to protecting the privacy of passengers and all personal information provided to Cat Balou Cruises is collected in accordance with applicable Privacy Legislations.  Your privacy is important to us. We do not pass on any of your personal details with anyone else. The only exception to this is in the event of an emergency when your details may be passed onto the relevant Australian government bodies where necessary.

Information collected is used solely for the purpose of processing your booking and is not disclosed, stored, transferred, rented or sold to third parties. The type of information collected about passengers includes name, address, phone number and email address. We will not collect sensitive information about any passenger without their consent.

We use the information collected to identify your booking and to contact you in the event of tour cancellations or rescheduling. Your contact details may also be used for some direct marketing unless you choose not to receive this information. Any data we store is protected within commercially acceptable means to ensure it is kept safe and to prevent loss, theft, unauthorised access, disclosure, use or any other modification.

Online booking Credit Card details are taken via Fareharbor secure online payment system and are not stored by Cat Balou Cruises. Please see privacy for more information.

Our website and booking channel may link to external sites that are not operated by us. Please be aware that we do not have control over the practices of these sites and therefore cannot accept responsibility or liability for their respective practices.

By continuing to access our website and making a booking you are accepting our practices around privacy and personal information.If you have any questions relating to your privacy please do not hesitate to contact us

Terms and Conditions

All cruises are subject to weather and passenger numbers.  If for any reason such as bad weather, vessel breakdown or other unforeseen issue a cruise is cancelled, Cat Balou Cruises will offer to rebook those tickets on another cruise of the same value for later date or will provide a full refund.

Tickets purchased via an agent or third party are subject to the agent or third parties terms of purchase.

Whale Guarantee

Applies to all Whale Watching cruises.

The following applies to all tickets purchased directly from Cat Balou Cruises;

In the event that no whales are sighted on one of our Whale Watching cruises a free return cruise will be offered. This offer is valid for three years.

Cancellation Policy

The following applies to all tickets purchased direct from Cat Balou Cruises:

  • Cancellations within 24 hours of the booking departure or failure to board will receive no refund.
  • Cancellations within 48 hours of the booking departure will receive a 50% refund.
  • Cancellations more than 48 hours prior to the booking departure receive a refund of 80%.
  • There is no refund for Gift Vouchers purchased and Gift Cards expire 3 years from the date of purchase

Tickets purchased via an agent or third party are subject to the agent or third parties terms of purchase.